How your order is delivered

The delivery method depends on the product: it may be an application file, an archive, a download link or a licence key. The product description explains what is included and how access is provided.

• Product files: the application or archive is downloaded from the product page or through a link supplied with the order.
• Licence key: for purchases made through the website’s payment form, the key is emailed to the address provided after the bank confirms successful payment.
• Supporting materials: instructions, a sample project and additional files are supplied where they are included in the purchased product’s description.

The deliverables, deadlines and delivery method are agreed before payment. The format and schedule of training sessions are agreed separately.

• Finished video: a file in the agreed format, such as MP4 using the H.264 or H.265 codec, is delivered through an agreed cloud service or Telegram.
• Project and source materials: the DaVinci Resolve project and source files are transferred where this is included in the agreed scope of the order.
• Training materials: session recordings, reference sheets and supporting files are supplied in the form and scope agreed for the particular training.

• Automatic delivery of a licence key is triggered when the payment provider confirms successful payment. A deadline for materials delivered manually is agreed before payment.
• If an email has not arrived, check your spam folder and the email address supplied with the purchase. Contact us if delivery is delayed; you do not need to pay for the same order again to receive access.
• If you lose a key or link, you can request replacement delivery. To protect the purchase, we will need to verify which order the request concerns.
• If an agreed deadline is missed or access cannot be provided, the Refunds and Order Cancellation terms and applicable statutory rights apply.