Refunds and Order Cancellation

Digital products

1. Scripts, macros, presets and supporting files

Digital products are intangible goods supplied as downloadable files or through online access.

• Once access to a digital product has been provided, a refund is not normally available, subject to applicable consumer law.
• An exception may apply if a technical problem on my side means the purchased product cannot be supplied in a usable form.
• If an archive, download link or file is unavailable or damaged, access can be restored or the files resent without an additional charge.

Services and training

2. Editing, colour, automation and training

Editing, training and automation work is produced for a specific client brief, so cancellation terms depend on how far the project has progressed.

• Before work starts, a service can usually be cancelled in full or in part, taking into account any preparation or consultation work already completed.
• If production has already started, any refund is considered against the amount of work that has already been delivered or completed.
• If I am unable to provide the agreed service for reasons on my side, payment for the undelivered portion of the service is refunded.

How to make a request

3. Requesting a refund or cancelling an order

For a cancellation or refund request, contact me by email or Telegram so the request can be matched to the original payment and order.

• Include the payment date and payment method.
• Name the product or service concerned.
• Briefly explain the reason for the request and include any details that will help resolve it quickly.

Contact details are available on the Contacts page. Each request is reviewed individually in line with applicable law and the actual circumstances of the order.